We are NOT responsible for packages that are delayed by carrier. Prices are subject to change without notice! PRIORITY SHIPPING DOES NOT GUARANTEE FASTER DELIVERY! TRIPLE CHEK YOUR SHIPPING ADDRESS "PRIOR" TO CHECKING OUT.

Refunds and Shipping

Thanks for shopping with Brass Cuisine Spices.

Refunds/Returns 

WE DO NOT OFFER REFUNDS OR REPLACE PRODUCTS THAT ARE MARKED DELIVERED BY USPS!

WE DO NOT OFFER REFUNDS OR REPLACE PRODUCTS THAT ARE DELIVERED TO THE WRONG ADDRESS THAT WAS ENTERED AT CHECKOUT BY CUSTOMER!

WE DO NOT ISSUE REFUNDS OR REPLACEMENTS ON PRODUCTS YOU HAVE OPENED/TESTED AND DO NOT LIKE FOR NO REASON AT ALL!

You have 15 calendar days to return broken or damaged products. Once we receive your item(s) we will inspect it and notify you that we have received your returned item and provide options for you.  Only the item(s) affected will have the option of refund or replacement (not the entire order) . 


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable and nonnegotiable. If you receive a refund, the cost of return shipping will be deducted from your refund! You are NOT allowed to "add to" orders once an order is placed. WE DO NOT OFFER NEXT DAY SHIPPING. Paying for priority shipping DOES NOT guarantee faster delivery by the carrier. Shipping Days are WEDNESDAY-SATURDAY. 

Contact Us

If you have any questions on how to return your item to us, contact us.